Wednesday 25 May 2011

Star ratings - helping you choose the perfect place...

By rigourously inspecting and correctly star rating our holiday homes, we aim to provide comfortable, well equipped and safe places for people to enjoy and feel they've received value for money.

We've star rated all the properties in our brochures since we started in 1982 (the first agency to do so) and our holidaymakers tell us they rely on our star ratings above all else in their search for a perfect holiday place.

Our star ratings are unique in that they rely on the experience of the inspectors, members of our staff who have seen hundreds of houses. They check everything we can think might be relevant to your holiday enjoyment, from basic cleanliness to whether the colour of the curtains goes with the duvet covers.

The ratings remain, however, strictly personal assessments, in the best of faith, of interior quality and ambience. They have nothing to do with the outward appearance or situation, nor they number of 'gadgets'. Mostly it's about ‘feel’ and ‘comfort’, all looked at with a good dollop of common sense.

You can read what the different stars mean on our website and here are some example properties: 1 Star2 Star3 Star3½ Star; 4 Star4½ Star; 5 Star.

As quality standards continue to improve, we constantly review to ensure that our star ratings remain useful. More people say we malign places than we over-rate them. We welcome your opinion.

Whenever you book a holiday cottage through us, we want your expectations to be absolutely fulfilled, hopefully exceeded. Our star ratings, along with features such as large photos (and lots of them), full and frank descriptions and holidaymaker comments, help us deliver on this.

And, of course, if you need some 'human' help whilst choosing your holiday home, you can always chat with our knowledgeable telephone team (01647 433593), all visitors to our properties and happy to guide you.

With over 600 high quality holiday cottages in Devon, Cornwall, Somerset and Dorset, you've plenty of choice. Happy hunting!