Tuesday, 6 May 2014

We take joint top place in the Which? UK self-catering Customer Satisfaction Survey for the third year in succession

We're delighted to have been awarded joint first place in the Which? Travel members’ survey of UK self-catering accommodation achieving Recommended Provider status for three years in succession with a very high customer score of 95%.

We were awarded five out of five stars in almost every category; this included a top rating for properties matching their descriptions.

To find the best UK self-catering accommodation members of the Which? online connect panel were asked to complete a survey about their experience of using a UK self-catering accommodation company in the past year on everything from cleanliness to value for money. The results were based 1,753 customer experiences. Helpful Holidays achieved the highest number of stars across the various categories impressing members with the quality of its information, photography and value for money.

Moray Bowater, General Manager, Helpful Holidays said: “We’re very happy to receive this valuable award for the third year in succession. Although we get the commendation, most credit must go to the steadfast team of Helpful Holidays owners and caretakers whose dependable efforts deliver the promises we make to holidaymakers. Without their thoughtfulness and dedication it’s unlikely we would achieve any awards and certainly not a recurring Which? Recommended Provider status. We remain totally focussed on making customers happy and we’re delighted so many owners of outstanding holiday homes share that aim and want to join the Helpful Holidays family”.

Lorna Cowan, Editor, Which? Travel added; "Helpful Holidays has proved to be a continued hit with Which? members for three years. Its impressive customer score and maximum five-star rating in ten out of the thirteen feature categories shows just how well members rate the company and the properties it offers.”

Helpful Holidays has nearly 700 places to stay in Devon, Cornwall, Somerset and Dorset ranging from romantic retreats for two up to big country houses sleeping a maximum of 47 guests. All the properties are regularly and carefully inspected and star rated by the agency’s own team so they can advise holidaymakers honestly through first-hand experience. Holidaymakers can always speak to someone who has visited any property and get answers to questions the website or brochure might not answer. Many of the places are exceptionally plush and the agency has a deserved reputation for offering big and beautiful houses.

Every property on www.helpfulholidays.com has a map showing attractions, activities, events and eateries nearby plus a full and frank description, lots of photographs and, in some cases, a video or audio tour; most also have a number of independent reviews by holidaymakers so guests know what to expect and can plan their holidays with confidence.